8-2 Quality and Productivity Improvement Process Foundations of nonstop Improvement - Customer comfort - Management by Facts - love for People Plan-Do- adjudge-Act (PDCA) oscillation Quality level ratification Do Act Plan Time 8-3 Problem- firmness Steps in the PDCA speech rhythm (1/2) Plan 8-4 Problem-Solving Steps in the PDCA Cycle (2/2) Plan Do Check Act 8-5 Quality Tools for psychoanalysis and Problem Solving Check canvas spark graph Histogram Pareto chart flow chart Cause-and-Effect draw Scatter Diagram Control Chart Benchmarking 8-6 Check Sheet of Problems Month January February March April May June July August family line October November celestial latitude Total upset overtaking mechanical Overbooked Other baggage agree 1 2 3 3 1 3 3 0 1 0 2 5 3 2 3 5 4 4 0 2 4 7 2 3 0 3 8 1 1 1 6 6 3 0 2 7 9 0 3 0 4 7 3 0 2 3 11 2 3 0 2 10 1 0 0 4 12 2 0 1 44 84 24 16 12 8-7 Run Chart of Departure Delays 14 12 10 Departure Delays 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 Months 8-8 Histogram of Lost Luggage 3.5 3 2.5 oftenness 2 1.5 1 0.5 0 1 2 3 4 5 6 7 Occurrences per Month 8-9 Pareto Chart of Problems Number of Problems 90 80 70 60 50 40 30 20 10 0 Departure Lost Delay Lugg age Mech. Overbooked Other 8-10 ! Cause-and-Effect Chart for escape valve Departure Delay (Fishbone Chart) 8-11 Pareto Analysis of Flight Departure Delay Causes Cause latterly passengers postponement for pushback Waiting for fuel Late weight and balance aeroplane share of Incidents 53.3 15.0 11.3 8.7 Cumulative Percentage 53.3 68.3 79.6 88.3 8-12...If you want to get a full essay, order it on our website: OrderEssay.net
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